Had My Pie and Ate It, Too

Here’s an “Asked and Got” food story that happened a few days ago. My partner and I swung in to Henry’s Market in La Costa after a day of shopping and picked up a few bags of groceries. I was in the mood for pie. They had pineapple, which didn’t suit my taste, so for our dessert I chose blueberry. Yum! It was $4.99. At home, we fixed a nice dinner and afterward set out clean plates for pie. I cut it open and it was yellow inside. What? We had purchased a pineapple pie in a box marked for blueberry. Ugh!

It was Sunday night after 8:30 p.m., but I called Henry’s. They were still open and we drove back. I found a blueberry pie and took it to Carlos, the manager. He let us cut open the pie to be sure it wasn’t another pineapple, and of course he let us make the exchange. However, Henry’s isn’t around the block; it’s a 14 mile drive. Citing the drive and the extra trouble, I asked Carlos if he would remove the $4.99 charge from the bill. He said, “Yes” without hesitation.

I expressed my gratitude to Carlos and let him know I would include him in my blog post. He brightened up, and why not? He did the right thing. Here’s to you, Carlos. Thanks again for helping us out with great customer service.

Author/speaker Janet F. Williams is a high-end sales professional, sales trainer and coach for personal and professional development. She speaks on topics contained in her award-winning book “You Don’t Ask, You Don’t Get” to businesses, networking groups, non-profits, book clubs and more. For more information or to buy the book, please visit: www.JanetFWilliams.com and www.GoodDayMedia.com.